Description

The Johns Hopkins School of Nursing, Center for Simulation & Immersive Learning is seeking a Simulation Operations Manager who will report to the Associate Director of the Simulation Education and the Associate Dean for Simulation & Immersive Learning and assumes broad responsibility for the day-to-day management of Simulation Center operations. The Simulations Operations Manager works with a high level of independence, acts with initiative, and thinks creatively to design and carry out activities. The Simulation Operations Manager is primarily responsible for managing a team of Simulation Operations Specialist to the ensure the seamless integration, maintenance and operation of simulation-based education.

Specific Duties & Responsibilities

Supervisory

• Supervises operations staff, to include interviewing, hiring, training, motivating, developing, evaluating, and initiating disciplinary action as needed, in coordination with the Associate Director of Simulation Education and the Associate Dean for Simulating & Immersive Learning and according to HR policies and procedures.
• Performs needs assessment related to the Operations Team and recommends professional development activities for staff.
• Works closely with the Associate Director of Simulation Education to coordinate employees' time off, vacation coverage, daily coverage within the Simulation Center. Monitors and evaluates ongoing staffing needs.
• Works closely with the Simulation Operation Specialist II (or Lead Simulation Operation Specialist) to ensure appropriate oversight of the Simulation Operations Assistant, all hired student workers, and interns.
• Working closely with the Lead Simulation Operations Specialist, Simulation Educators, and simulation leadership to ensure that simulation projects are adequately staffed.

Operations

• Oversees and contributes to all operations of simulation-based activities including technology enhanced simulation education such as extended reality (XR) supported simulation.
• Supports and contributes to simulation event scheduling process by verifying resource availability, managing conflicts, and ensuring staff and customers adhere to operating guidelines.

Simulation Activity & Scheduling

• Oversees and contributes to all operations of simulation-based activities, including technology-enhanced education such as extended reality (XR)-supported simulation.
• Supports and contributes to the scheduling process by verifying resource availability, managing conflicts, and ensuring adherence to operating guidelines.
• Oversees simulation space utilization and scheduling by maintaining accurate records, generating utilization reports, and collaborating with faculty and simulation educators to ensure efficient use of resources.

Environment & Readiness

• Ensures all simulation and XR lab spaces are safe, clean, and well-organized, supporting a professional learning environment in alignment with organizational standards.
• Oversees preparation and upkeep of simulation environments to promote learner-centered education and seamless event delivery.
• Provides timely response and resolution to urgent work requests and assignments.

Equipment & Technology Management

• Monitors and evaluates program needs and provides justification for purchases to the Simulation Director to assist in the development and monitoring of the annual operating and capital budgets.
• Manages vendor relationships and warranty compliance for all simulation and lab equipment, ensuring timely support and adherence to service agreements.
• Oversees maintenance, troubleshooting, and repair of simulation equipment, including hardware and software updates, to maintain safety, functionality, and readiness.
• Conducts preventive maintenance and lifecycle management to optimize equipment longevity and minimize downtime.
• Oversees all equipment ordering, training, and record keeping supporting operational readiness.
• Maintains comprehensive simulation inventory, including tracking and reporting of equipment orders, replacements, and acquisitions.
• Oversees the updating of the master equipment list and equipment manuals to ensure accuracy and accessibility.
• Develops, implements, and enforces standard operating procedures related to equipment procurement, maintenance, tracking, and reporting.
• Coordinates procurement requests, guides decision-making for equipment purchases, and provides budget recommendations for equipment, supplies, and materials.
• Interfaces with the JHSON IT department to ensure reliable integration of simulation technologies and systems.
• Works closely with IT or other technology staff to assist, select, and develop learning management systems and multimedia hardware and software.

Staff & Faculty Support

• Provides educational and technical support to faculty, staff, and learners to ensure safe, efficient, and effective use of simulation resources.
• Serves as a simulation technician or specialist, as needed, to maintain operational functionality.
• Provides guidance on best practices in healthcare simulation to staff, faculty, and interdisciplinary teams.

Quality, Policy & Accreditation

• Develops, implements, and maintains tools to monitor and report on the quality, productivity, and service outcomes of simulation-based operations and educational activities.
• Develops, updates, and enforces simulation policies, procedures, and protocols in alignment with best practices and accreditation standards.
• Prepares required accreditation reports and supports compliance with external standards.

Program Oversight

• Works closely with Simulation Center leadership in strategic planning for simulation events.
• Contributes to the mission and goals of JHSON by participating in school and institution-wide strategic initiatives, assuring compliance with accreditation and other applicable federal, state, and local regulatory agencies.
• Assures and documents compliance with accreditation standards set by applicable federal, state, and local regulatory agencies.
• Develops and implements procedures to optimize customer service while maximizing operational efficiency and promoting financial viability.
• Represents the Simulation Center at JHSON meetings or JHU committees, as required.
• Work closely with leadership to identify special projects that will contribute to the fulfillment of the JHSON strategic plan. Including the establishment of deadlines, and prioritization of work.
• Support grant-funded simulation projects as needed.
• In collaboration with the Associate Director of Simulation Education, oversee and support the Standardized Patient (SP) initiatives.
• Collaborate with the simulation leadership team and faculty to support the development of simulation curriculum and educational materials related to the JHSON programs.

Customer Service

• Proactively assesses and implements appropriate processes to ensure that all facets of customer service and program excellence are effectively addressed.
• Act as liaison to visitors to the department from inside JHU and outside the University, making all necessary arrangements in collaboration with the Program Administrator.
• Represents the simulation program at all recruitment, orientation, and other special events.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Five years progressive experience in simulation, including at least one year with lead or supervisory experience.
• CPR certification
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Bachelor's or master's Degree in a health-related field.
• Preference given to candidates with education and/or experience in higher education, specific to healthcare simulation.
• Experience in the management of a simulation center within an academic or hospital-based setting.
• Experience supporting faculty in an academic environment preferred.
• Membership within a simulation-based organization, such as the Society for Simulation in Healthcare (SSH).
• Experience with technology enhanced simulation activities like virtual reality (VR).
• EMT, CNA or similar allied health related experience.
• CHSOS (or within 6 months of hire), CHSOS-A.

Classified Title: Simulation Operations Manager
Role/Level/Range: ACRP/04/ME
Starting Salary Range: $64,600 - $113,300 Annually ($88,100 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday 8:30 - 5:00
FLSA Status: Exempt
Location: School of Nursing/ On-Site
Department name: Academic Affairs
Personnel area: School of Nursing

Salary Range

The referenced salary range represents the minimum and maximum salaries for this position and is based on Johns Hopkins University's good faith belief at the time of posting. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered to the selected candidate may vary and will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, internal equity, market conditions, education/training and other factors, as reasonably determined by the University.

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

The Johns Hopkins University is committed to equal opportunity for its faculty, staff, and students. To that end, the university does not discriminate on the basis of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status or other legally protected characteristic. The university is committed to providing qualified individuals access to all academic and employment programs, benefits and activities on the basis of demonstrated ability, performance and merit without regard to personal factors that are irrelevant to the program involved.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

School of Nursing - East Baltimore Campus